Customer satisfaction is our main goal. If you have any questions or concerns about a product or order, please contact us –   we’re available from 8am to 7pm EST, Mon-Fri.  For questions about a specific order, be sure to include your order number and the date of your order. E-mail: Click here to send us an e-mail Phone: 1-800-724-2222, Select Option 1 Or, you may find your answer by clicking one of the links below.

Scholastic’s No-Risk Guarantee We want you to be 100% satisfied! Every Scholastic product is unconditionally guaranteed. If for any reason you are not completely satisfied, contact us within 30 days and we will credit your account, no questions asked. When corresponding about your orders, please include your invoice number and date of order.

ROR sites have the option of creating ROR prepaid accounts with Scholastic using funding received from start-up or sustainability. Sites will receive notification from the ROR National Center if they have been awarded funding. Additionally, sites may also add funds from private sources to their prepaid accounts.

Contact Scholastic Credits and Collections at 1-800-225-1761 to:

·         Add funding from private sources

·         Check Your Prepaid Balance

Please always remember to enter your Prepaid Account Number when using prepaid funds – we cannot process your order without it!

Your account number can be found on your grant award letter or by contacting the ROR National Center at 617-629-8042, ext. 231, or info@reachoutandread.org.

No Risk Guarantee

Every Scholastic product is unconditionally guaranteed. If for any reason you are not completely satisfied, contact us within 30 days and we will credit your account, no questions asked. When corresponding about your orders, please include your invoice number and date of order.

If further assistance is needed, please call us at 1-800-724-2222 or e-mail us at RORcustomerservice@Scholastic.com.